Enterprise buyers conduct security reviews before signing contracts. We prepare your documentation, coach your team, and join the call — so your deal closes on time and your engineers stay on product.
A customer security review (also called a vendor security review or security due diligence call) is an assessment conducted by an enterprise buyer's security team before approving a vendor for procurement. It typically involves a security questionnaire, a live security call with the vendor's technical team, and requests for evidence — certifications, penetration test reports, or access to security documentation. For AI startups, reviews increasingly include AI-specific questions covering model transparency, training data, and EU AI Act compliance.
A major enterprise deal is on the table. Their security team schedules a call for next week. You are asked to have your CTO, Head of Engineering, and someone who can "speak to your security programme." You have a SOC 2 questionnaire half-completed, no formal security documentation, and three days to prepare.
Your CTO spends two days pulling together information. The call does not go well — the buyer's security team asks questions your team cannot answer confidently. The deal is put on hold pending further due diligence. Three months later, it dies.
This scenario plays out regularly for AI startups. ProtectifyAI prevents it. We prepare your documentation, brief your team, and — where appropriate — join the security call as your named security partner.
The 40-point checklist we use to prepare AI startups for enterprise security reviews — covering documentation, likely questions, AI-specific topics, call preparation, and follow-up. Enter your email to receive it.
Fixed fee per review engagement, or monthly retainer for ongoing customer security support.
The most reliable way to pass customer security reviews consistently is to have a SOC 2 or ISO 27001 certification. Ask us about combining review support with implementation.
A customer security review is an assessment conducted by an enterprise buyer's security team before approving a vendor for procurement. It typically involves a security questionnaire, a live call, and requests for evidence such as certifications, pen test reports, or security documentation. For AI startups, reviews increasingly include AI-specific questions.
Preparation involves: completing any security questionnaires accurately; preparing an evidence pack (certifications, pen test summaries, security policies); briefing call participants on likely questions and how to handle gaps; and ideally having a trust centre or security page that answers common questions proactively. ProtectifyAI manages all of this.
Enterprise buyers typically ask about: SOC 2 or ISO 27001 certification; data handling and residency; AI model training data and customer data use; EU AI Act compliance; penetration testing; access control; incident response procedures; and subprocessor management. AI-specific questions have become significantly more common since 2024.
Yes. As part of our customer security review service, we can join the call as your named security partner — answering technical security questions directly, managing the conversation, and ensuring the review moves forward rather than stalling on gaps. This is often the most valuable part of the engagement for founders who are not security specialists.
A trust centre is a dedicated security page (like /trust) that proactively answers the questions enterprise buyers ask during security reviews. It typically covers certifications, pen testing, data handling, compliance frameworks, and contact for security questions. Having one signals security maturity and allows your sales team to share it before a review is even scheduled — significantly speeding up enterprise deals.
Not necessarily for every buyer — but having a SOC 2 or ISO 27001 certification makes reviews dramatically faster and more likely to succeed. Certification answers the most common review questions automatically and signals that your controls have been independently validated. For AI startups in active enterprise sales, we typically recommend pursuing certification alongside review support.
We'll assess your current posture, identify the gaps, and tell you how to prepare. 45 minutes.
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